Library Customer Service

Tullamarine, Melbourne VIC

About Bolinda

Bolinda has revolutionised the way people access and consume books. As the world’s No.1 audiobook publisher and a leader in digital media, they combine a global reputation for excellence built over 20 years in audiobook publishing with their growing entrepreneurial digital business.

Bolinda distributes over 350,000 eBooks and 200,000 eAudiobooks to libraries via their award-winning digital lending solution, BorrowBox – your library in one app. Bolinda is a fast-growing, forward-thinking company and is widely regarded as one of the most innovative publishing companies in the world.

Everything about Bolinda is cutting edge, from their unique digital and physical products and in-house infrastructure to their business processes and training. They do things differently from most businesses and pride themselves on being one of the most innovative and progressive companies in Australia.

The Role

Are you passionate about books – no matter the format? Love listening to them, reading them, knowing all there is to know about them? Do you also love libraries and would be committed to helping them curate the best large print and audiobook collections, in addition to providing expert advice on their profiles and how their collections perform? Do you have a discerning eye for details, enjoy providing exceptional levels of service and love organisation and administration?
Nodding along? You may well be perfect for the role of Bolinda’s Library Customer Service Executive.

Based in their Australian Head Office in Tullamarine, Melbourne, you’ll assist with the management of Bolinda’s existing accounts through providing advice, content recommendations and administrative support to libraries, schools and university clients. Your love of all things literature will see you quickly develop an excellent understanding of Bolinda’s content and products, and will enable you to foster strong relationships with clients, who will trust you to recommend content collections relevant to their industry and target demographic.

To be considered, you’ll ideally come from a bookstore or a library-based background or similar roles involving high levels of organisation, relationship management, customer service and support. Importantly, you will be able to demonstrate a clear passion for books and audiobook content, which will shine through in all you do.

As a touchpoint for Bolinda’s customers, you will go above and beyond to ensure the customer’s experience is memorable for all the right reasons. People love being around you! You’ll use your exceptional communication and problem-solving skills to find innovative solutions to client requirements and you will have the ability to offer solutions they may not have considered yet.

A love of fast-paced and highly dynamic working environments is a must, enabling you to effectively manage competing demands and enquiries to a very high standard, without compromising on service. You’ll be working to enhance client and end user engagement with our products; therefore, you’ll need to be mature-minded and highly personable.

You’ll be comfortable using a range of technology and software programs including SAP, Slack and the MS Office suite. You will also relish learning about and using new applications as they emerge in the market and at Bolinda.

Importantly, you will be independent and able to work well without direct supervision, with full accountability for the work that you do. Your flexible nature and ability to quickly adapt to new challenges will allow you to always bring fresh ideas to the table, with the ability to seamlessly respond to changes around you.

About You

To be considered for this role you must:

  • Have excellent knowledge of books and authors across all genres (this would be an absolute passion – maybe you work in a bookstore or library?)
  • Have exceptional customer service skills
  • Be able to demonstrate where you have shown initiative and where this has impacted your business in a previous role
  • Be highly organised, love administration and have a high attention to detail
  • Have exceptional written and verbal communication skills
  • Be an excellent listener and communicator
  • Have excellent computer skills and a high level of proficiency in MS Office, with experience using MS Excel at an intermediate level
  • Demonstrate excellence and accuracy in data entry and database management
  • Take pride in your work
  • Be a team player
  • Have strong organisational and time management skills
  • Have a can-do attitude, and be willing to roll your sleeves up and get stuck in

Your hard work will be rewarded with an attractive salary, negotiable in line with experience.


If you think you’d be a great fit for this role, we’d love to hear from you! Please apply by sending your CV and a cover letter, letting us know why you stand out from the pack and what you can bring to Bolinda and this role. Applications without a cover letter will be discarded.

To apply via Seek click here.