Client Relationship Manager

Melbourne, VIC

About us 

As a world-renowned audiobook publisher, Bolinda has created the highest quality collection of audiobooks for more than 25 years. The company is credited worldwide for reinvigorating the audiobook category.

Bolinda Digital is a leader in digital media, with our BorrowBox e-lending app now established as the #1 library solution in Australia and New Zealand, as well as the rest of the Commonwealth. BorrowBox allows institutions to borrow eContent from the world’s top publishers.

Our company has revolutionized the way people access and consume books. Bolinda is a market leader and digital expert, created and staffed by a passionate crew of book lovers. We are now looking to add even more talented people to Bolinda’s energetic and accomplished team.

What you’ll be doing

You will be responsible for maintaining and attracting clients and dealing with public libraries, universities and schools to ensure sales targets are achieved across Australia. Although the position is home-based, we believe that face-to-face meetings foster the best relationships, therefore travelling is required.

Account Management – your role will include forging and maintaining strong, positive and long-lasting client relationships. You will provide the highest level of sales support and ongoing account management service, to institutional customers throughout Australia. You will be responsible for selling our digital solution service and physical audio and large print content. 

New Business Development – you will be responsible for identifying business opportunities and driving new sales and pursuing new opportunities to drive additional revenue

Everything Else – all other tasks that come with being a great salesperson. This will include updating databases, creating information packs and presentations and providing customer feedback. You will need to understand everything about your customer’s business and how to add value to it. 

About You

  • Have a minimum of 5 years commercial, client-facing sales experience in an equivalent role, ideally within publishing or audio
  • Have a proven track record of delivering results and achieving significant sales targets
  • Be a natural, confident and professional communicator who understands people and builds powerful, long-lasting relationships
  • Have excellent presentation, public speaking and customer management skills, with high attention to detail
  • Be able to multi-task and work hard in a high pressure, non 9-to-5, fast paced environment
  • Be highly driven, sales-motivated and goal-orientated
  • Be tech savvy, comfortable with device usage and inspired by the latest digital trends
  • Have strong analytical skills, commercial acumen and problem-solving ability
  • Have good excel skills (intermediate to advanced)
  • Have exceptionally strong closing, as well as consultative selling skills
  • Have extensive experience working independently, as well as in a team
  • Have a valid driver’s license and full-time access to a car
  • Have a willingness to travel interstate and stay overnight when needed

You will be motivated, positive and a natural salesperson. You will be an expert in the consultative sell and be passionate about books, audiobooks and libraries. You will enjoy multi-tasking and able to adapt to the needs of a changing marketplace. You will be immersed in digital technology and embrace the world of digital content and all the opportunities it provides. You need to be well-organised, flexible and have a can-do attitude in every element of your role. 

What We Offer You

An innovative, dynamic and incredibly fun culture. Your passion, dedication and hard work will be rewarded with an attractive base salary and performance-based bonuses.


If you think you’d be a great fit for this role, we’d love to hear from you! Please apply by sending your CV and a cover letter, letting us know why you stand out from the pack and what you can bring to Bolinda and this role. Applications without a cover letter will be discarded.

To apply via Seek click here.